Document management system on M‑Files

Find the right version the first time

The documents are on a file share, in SharePoint and in people's inboxes, and the person who knew which version counts has left. M‑Files is a document management system that keeps each document once, filed by what it is, with the current version first and the earlier ones behind it.

Three screens from M-Files: a list of published procedures and policies with their next review date and approver, the version history of one procedure, and that document's metadata card with its approver and dates
The basics

What a document management system does

A document management system, or DMS, keeps documents in one place, records what each one is, and controls who may open it, which version is current, and when it is approved, archived or deleted. M‑Files does this with metadata instead of folders, so the same rules follow a document wherever it appears.

Filed by what it is

Each document carries its customer, project, type and dates. That is how it is found, who may open it, and which rules apply to it.

Paper, email and Office files

Documents are saved from Word, Excel and PowerPoint, emails are filed from Outlook, and scanned pages become searchable PDFs with M‑Files OCR.

Versions and check-out

Every change becomes a new version and the earlier ones stay available. Check-out stops two people overwriting each other's work.

Review and approval

Workflows pass a document to the right people, remind them before the deadline, and can change who has access the moment it is approved.

Access that follows the document

Permissions are set for a kind of document and apply in every view. A project plan can inherit the permissions of its project.

Kept, logged and deleted on time

Retention rules archive or delete documents after a set time, and the event log records changes, downloads and deletions with the time and the user.

In daily work

What changes for the people who use it

  • Search and get the current version — Search by customer, project, type or any word in the text. What comes up is the current version. The earlier ones sit behind it in the version history, where a folder would have put them side by side.
  • One document in every place it belongs — A document is saved once and appears under every customer, project and process it belongs to. Everyone sees the newest version, and check-out stops two people overwriting each other's changes.
  • Approvals that move by themselves — Review and approval run as a workflow. The next person is told when it is their turn, and the log records who changed the document and when.
  • Confidential stays confidential — Access follows what the document is, so a confidential contract stays confidential in every view. The log shows each change and each download.
The M-Files web client with a customer opened to its documents and emails beside the metadata card of its framework agreement, with class, customer, contact person, dates and the workflow band at Approved
Views and search

Everyone finds their own way in

Some people want a ready-made view on their home screen, some build their own, and some only search. M‑Files supports all three, and everything is linked, so one item shows what belongs to it.

  • Ready-made views — Virtual folders that fill themselves, set up for the company, a group or one person.
  • Search by word or by detail — Free text and metadata in one search, with the most relevant results first.
  • Desktop, web and mobile — The desktop client for Windows, the web portal and the mobile app open the same vault.
  • Email and network folders too — Emails are filed from Outlook, and connectors show content from network folders and SharePoint Online without moving it.
Two screens from M-Files: a recorded issue opened to the corrective action, change request, process diagram and document linked to it, and the list of views shared by the company
One record opened to everything linked to it, and the views the whole company shares.
Integrations

Works where documents are made

M‑Files sits inside the programs people already use, so filing a document is part of saving it, and the systems that know your customers and suppliers stay in charge of those lists.

Word, Excel and PowerPoint

Open, edit and save documents from Office and fill in the metadata as you save. Details from M‑Files, such as the customer name, can be inserted into the document itself.

Outlook

Emails are filed from Outlook with their metadata, and M‑Files can pick up the customer or the contact from the email.

Teams

Open M‑Files content and search the vault from Teams.

SharePoint and network folders

Connectors show content from SharePoint Online and network folders inside M‑Files without moving it, so a migration can wait.

CRM and ERP

Lists such as customers, suppliers and employees are kept in sync with your business system, so a document is filed under the same customer your ERP knows.

Electronic signature

With the DocuSign or Adobe Acrobat Sign integration and your own subscription to that service, signed documents return to M‑Files automatically.

Try M‑Files with your colleagues for 30 days

Compared

Five things to try on your file share

Feature M‑FilesFile share
Find the current version of a contract by customer name YesPartial
Know who approved it and when YesNo
See it under the customer and the project at once YesNo
Restrict it to legal and the account owner automatically YesPartial
Get a reminder before it expires YesNo
Getting there

From file share to M‑Files

We scope and deliver full M‑Files implementations, and we can start quickly with a pilot for one kind of document. How long it takes depends on how many kinds of documents and integrations are in scope.

  1. Scope

    Together

    We go through the documents that cause trouble today and agree which kinds go in first, who needs them, and which rules apply to them.

  2. Define and set up

    Our consultants

    Metadata, objects and workflows are defined with you and the structure is set up. Where you need it, M‑Files is integrated with your CRM or ERP.

  3. Bring the documents in

    Together

    Existing documents can stay where they are and be shown through connectors, or be moved in. With the M‑Files Metadata Agent, metadata can be added to existing documents in bulk.

  4. Live, and not alone

    After go-live you have fast access to specialist knowledge, an agreed SLA, technical advice and support.

The Views home of an M-Files vault: the common views from governance documents and tasks to change requests and recorded issues, and the other views below
Editions and cost

What it costs

M‑Files publishes a per-user price for one edition. The rest of a quote is about your set-up, and we set it out part by part.

  • Two editions — M‑Files is sold as Essentials and Enterprise. Both include metadata-based document management, M‑Files Aino, the Microsoft 365 integration and workflows. Essentials has a published per-user price on m-files.com and is usually billed yearly; Enterprise is quoted.
  • What Enterprise adds — More AI capacity, extended audit logging, encryption keys held in your own Azure Key Vault, federated sign-in, and controlled rendering with watermarking. Hubshare, for sharing with invited clients and partners, is licensed separately.
  • Licence types — Besides named-user licences, M‑Files has concurrent and read-only licence types, so the licence can follow how each person uses the system.
  • The four parts of a quote — Licences, implementation, training, and support after go-live. We set them out separately, so you can see what each part covers and start with a pilot if you prefer.
Next step

Show us the documents that cause trouble

Tell us which documents people cannot find or cannot trust today. In a demo we show how they would be filed and found in M‑Files, and we can start with a pilot. We answer the same working day.

Questions

Questions about moving to M‑Files

What is a document management system?
Software that keeps documents in one place, records what each one is, and controls versions, access, approvals and deletion. A shared drive stores files; a document management system also knows what each file is and applies the rules that follow from that. What to look for in a DMS goes through it in more detail.
Do we have to move everything in at once?
No. With connectors, M‑Files shows content from network folders and SharePoint Online alongside the documents in the vault, without moving it, so the rest can follow one kind at a time.
How do emails get into M‑Files?
They are filed from Outlook with metadata, and M‑Files can pick up the customer or the contact from the email. It works in classic Outlook, in the new Outlook and in Outlook on the web. M‑Files in Microsoft 365 covers Outlook, Office and Teams.
How is access to a document decided?
Permissions follow the document's class and metadata, so they are set for a kind of document and apply in every view. A project plan, for example, can inherit the permissions of its project.
What does the log record?
The M‑Files event log shows every change, download and upload, and each step in a workflow with the time and the user. It can be filtered and exported, and with M‑Files' advanced logging module it also records each time a file is opened.
How are approvals and reminders set up?
As workflows. Each step can notify the next person, create an assignment and change who has access. A reminder before a contract expires is configured the same way, with a workflow notification or an assignment that has a deadline.
Does it run in the cloud or on our own servers?
Either, or a hybrid of the two. M‑Files Cloud runs on Microsoft Azure, and there your data is encrypted both in storage and on its way over the internet.
What does an implementation include?
We scope and deliver full M‑Files implementations. Metadata, objects and workflows are defined with you, the structure is set up, and M‑Files is integrated with your CRM or ERP where you need it. We can start quickly with a pilot for your use case. What our services cover lists the service areas.
How is M‑Files different from SharePoint?
SharePoint organises documents in sites and libraries, with metadata columns alongside folders, and permissions are inherited from the site, library or folder unless they are changed for an item. M‑Files files a document by its metadata, so it appears under every customer and project it belongs to, and its permissions follow what it is. Many companies run both. M‑Files vs SharePoint sets out the differences and when to keep both.
Can we scan paper documents?
Yes. M‑Files OCR turns scanned pages into searchable PDFs, so a scanned agreement is found by the words in it.
Can documents be signed electronically?
With the DocuSign or Adobe Acrobat Sign integration and your own subscription to that service, signed documents return to M‑Files automatically. Approvals inside the company are workflow steps recorded in the event log, and an approval can carry an electronic signature with M‑Files' electronic signatures module.
Can M‑Files fill in the metadata for us?
Yes, in three ways. Document templates fill in details such as the customer name when a document is created from them, a workflow can change metadata as it moves on, and with the M‑Files Metadata Agent, M‑Files suggests metadata when documents are added, for the fields your administrators choose.
How secure is M‑Files Cloud?
M‑Files holds an ISO/IEC 27001 certification that covers M‑Files Cloud, Hubshare and Aino. It acts as a data processor under GDPR and offers a data processing agreement, and the file encryption keys can be kept in your own Azure Key Vault. Security, permissions and the event log has the detail.